General Questions

General Questions Asked

We will try and answer your frequently asked questions on this page and commit to building this page and update often with all the most recent information.

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Warranty information.

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Assembly & Installation.

Order timelines & ETA

Faults & Support

Payment Methods.

Afterpay / Payment plan.

Frequently Asked Questions:

How fast will my ride on car go?
This will depend on the battery power. A 6 volt battery will operate the ride on at about 3mph. A 12 volt will go about 5mph.

What age are they suitable for?
All our ride on cars come with parental remote controls.

Is there any type of safety built in?
All our ride on cars are made within Australian safety standard requirements. They all go with top speed recommended for safety by safety standards and come with safety parental remotes and safety belt.

My car doesn't look exactly like the photo on the webpage?
In some scenarios (generally with brand new models) there maybe slight differences between the photo advertised on our webpage and the car as the photos are concept photos provided by our suppliers. In saying that the overall shape, the features and the model should  be exactly the same and the differences maybe very minor such as slight color difference or stickers. Also in majority of cases the color of the seats will be different as the advertised photos represent basic model with plastic seats however we upgrade our seats to leather which come generally in black. You are able to see actual customer photos on our Facebook page

Do they come with remote control?
These ride on toys are suitable for any kid as young as a year old and up to approx 7 years of age (based on average size kids) and can carry up to approx 30kg.

Is there much assembly required?
All products require some assembly depending on the model. This could include adding the roll bars, wheels, steering wheel, seat, axles and/or mirrors.

How long should charge the batteries for ?
Batteries require generally between 10 - 12 hours of charging. We recommend overnight charging. Unfortunately the chargers don't have an indicator when the charge is complete so we recommend either timing the charge period or purchase a timer power plug for approx $10 from office works.Please also allow for the battery to run flat before charging and ensure the car is being charged on a regular basis.

Please note for cars that come with double batteries you need to extend the charging time to 15-20 hours

How long does the ride on car drive per charge?
No,  Our cars should operate anywhere between approx 45 minutes to an hour per charge depending on the surface, weight etc.

Can I leave the battery on charge?
No, Battery charge time must not exceed 10 hours or permanent damage to the cells will occur. The battery should also be charged every month when not in use.

What's the difference between 12v and 24v cars?
24v cars come with 2 x 12v batteries however in terms of speed there won't be much difference. The cars that have been upgraded to 24v are generally our 2 seater heavier cars which require that additional power to move. Also the motors are all generally 30w on all ride on toys. The top speed on most ofthe ride on cars are approx 5kmph. In saying this some of our ride on toys that are flagged as 4wd move with some additional power as they come with 4 motors (1 to each wheel).

I bought a 24v car but the package I received states its 12v?
Please note the cars that we purchase are all 12v cars as base model, and with some cars subject to avalibility of the option, we pay extra to add a second battery to the car and purchase an upgraded version. In these scenarios however the packaging does not change and remain as the standard one so do not worry. A very simple way to confirm is to check the battery compartment (generally under the seat or under the bonnet) and if you lift the battery lid, you will see 2 x 12v batteries in the car.